The right of withdrawal in favor of the consumer does not apply to contracts relating to articles which, by their nature, are not suitable for return.
Customers who purchase by invoice using a VAT number (Company / VAT number) cannot exercise the right of withdrawal as the purchase of the product is part of the professional activity, and the legislation on withdrawal applies only to Consumers.
Below are the instructions for exercising the right of withdrawal for consumers as well as the consequences of the withdrawal.
The Consumer has the right to withdraw from the contract pursuant to art. 52 ff. D. Lg. 21/2014.
The right of withdrawal must be exercised within 14 working days from the date of delivery of the article (in the case of multiple delivery, from the date of the last partial delivery) using the standard withdrawal form set out in Annex I, part B or by any other explicit declaration of the decision to withdraw from the contract
The substantial integrity of the asset to be returned is an essential condition for exercising the right of withdrawal.

The notice of withdrawal must be addressed to:

• By mail: Borgata Srl. Via Castellana 36 31039 Riese Pio X
• Tel: 02 83531130
  Available from Monday to Friday (9.00 18.00)
• By E-mail info@bstoreitalia.com

Items must be returned:

• in their entirety: it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, detachable parts, etc …);
• correctly packed in their original packaging, in a perfect state of resale (not damaged, damaged or dirty) and equipped with all its accessories, instructions for use and documentation; to limit damage to the original packaging, we recommend, when possible, to put it in a second box; the affixing of labels or adhesive tapes directly on the original product packaging should be avoided in all cases;
• equipped with the transport document (present on the original packaging), in order to allow Borgata Srl to identify the customer (order number, name, surname and address);
• without manifest signs of use, if not those compatible with carrying out a normal test of the article. That is, they must not show traces of prolonged use (more than a few minutes) in excess of the time necessary for a test and must not be in a state such as not to allow resale. Consequently, products used that show signs of damage or dirt and that therefore can no longer be considered intact will not be accepted.

Only under these conditions will the customer be entitled to a full refund of the value of the goods purchased. If these conditions are not respected the value of the refund will discount the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

Items must be returned where indicated by Bstorezone.

If the consumer has exercised his right of withdrawal in accordance with the provisions of the General Conditions of Contract and in Articles 52 ff. D. Lg. 21/2014, the consideration paid by the consumer for the purchase of the items subject to withdrawal will be fully refunded.
With the exception of shipping costs and any additional costs, if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered.
The reimbursement of the price paid by the consumer will be made by Borgata Srl within 14 days from the date of receipt by Borgata Srl of the communication of exercise of the withdrawal, upon communication, by the customer, of the bank details for the credit or other equivalent methods (indication of credit card) for the return of the same price.

Credit card

The amount of returned items will be automatically credited to the corresponding account by bank transfer or Paypal. The timing of crediting your account may vary from one bank to another.

Paypal

The amount of returned items will be credited to the PayPal account used for the purchase. The timing of crediting your account may vary from bank to bank.

Bank transfer

The amount of returned items will be credited back to the current account used for the purchase. The timing of crediting your account may vary from one bank to another.

For any questions regarding returns and refunds, do not hesitate to contact our customer service:
To the telephone number +39 02 83531130 (from Monday to Friday, from 9:00 to 18:00)
By e-mail: info@bstoreitalia.com